1 The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

2 Whose products do we offer?

• We only offer products from a single insurer for
  • Insured Products – Guaranteed Asset Protection
  • Non-Insured Products – Paint Protection, Service Plan, Extended Warranty

3 Which service will we provide you with?

• As an Insurance Intermediary (Broker) acting on behalf of customers and not an Insurer, we will advise and make a personal recommendation for you after we have assessed your needs for
  • Insured Products – Guaranteed Asset Protection,
  • Non-Insured Products – Paint Protection, Service Plan, Extended Warrant

4 What will you have to pay us for our services?

• No fee

We do not charge a fee for our services. We earn a commission from the insurance provider for introducing you to them. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy

5 Who regulates us?

Pertwee and Back Limited, Gapton Hall Road, Gapton Hall Industrial Estate, Great Yarmouth, Norfolk, NR31 0NJ is authorised and regulated by the Financial Conduct Authority. Our FCA number is 310808.
Pertwee and Back Limited’s permitted business is arranging general insurance contracts.
You can Check this on the FCA’s Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

6 What to do if you have a complaint

If you wish to register a complaint, please contact us:

in writing – The Complaints Manager, Pertwee and Back Limited, Gapton Hall Road, Gapton Hall Industrial Estate, Great Yarmouth, Norfolk, NR31 0NJ

by phone – Telephone 01493 664151

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service

7 Are we covered by the Financial Services Compensation Scheme (FSCS)?

For insured products only; we are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS

8 Consumer Credit Disclosure

Pertwee and Back Limited is also authorised and regulated by the Financial Conduct Authority for consumer credit purposes.
We are a broker and not a lender. Please be aware lenders may pay us a commission for introducing you to them. This
commission can be based on the amount you borrow or the vehicle you purchase. Different lenders may pay different
commissions for such introductions. Any commission amounts lenders pay will not affect the amount that you pay under your
finance agreement, all of which are set by the lender.